Privacy notice

Updated 9 November 2026. Penguin Queue is operated by Chewy Bytes Limited, company number 16443347, registered in England and Wales. Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ. Contact: hello@chewybytes.com.

What we collect and why

We store your name, email, password hash, sessions, workspace details, drafts, uploaded media and API-key hashes to provide the service under our agreement with you. If you connect TikTok, we store your account identifier, display name, granted permissions and encrypted access and refresh tokens. We record the content and settings you expressly approve, publishing attempts and provider status to deliver your requested post and prevent duplicates.

We process request counters, IP addresses and security information for our legitimate interests in preventing abuse and protecting accounts. Cloudflare Turnstile checks account forms for automated abuse. We use essential session cookies; we do not run advertising or analytics cookies. We do not sell your personal information or use your content to train AI models.

Who receives your data

Cloudflare processes hosting, database records, private media, security checks and transactional email on our behalf. Data may be processed outside the UK; applicable contractual safeguards govern international transfers. When you authorise a post, we share the selected video, caption and settings with TikTok using a temporary delivery link. TikTok processes those data under its own privacy policy. Other social networks are not connected in this release.

Retention and control

Account data and drafts remain while your account is active or until you delete them. Publishing history remains with your workspace so you can check delivery. Disconnecting TikTok revokes access and removes stored tokens; existing TikTok posts remain on TikTok. Temporary media delivery links expire after one hour or when a terminal publishing status is recorded.

You can delete media, drafts, keys and your account in the app. Account deletion removes owned workspaces and their live records and media after you disconnect TikTok. Cloudflare recovery copies may persist for up to 30 days. We may retain information separately where necessary to investigate abuse or meet legal obligations. Contact us if a pending publishing attempt prevents disconnection or deletion.

Your rights

Depending on applicable law, you may request access, correction, deletion, restriction or portability of your personal data, and object to processing based on legitimate interests. Email hello@chewybytes.com; we may ask you to verify account ownership. You can complain to the UK Information Commissioner’s Office at ico.org.uk.

Penguin Queue is intended for adults. We will update this notice when our processing changes and notify account holders of material changes.